We will refund ALL returned items within 30 days of receipt. We will refund at the original price less the delivery charge. We will credit your original method of payment when you post your item back to us. Simply email email@example.com and we will send you a short form that will make it easy for you to send your goods back. As soon as we receive your goods we will refund your card. Easy peasy!
Once we have received your goods we will swap it for the item you want. Simply send us an email to firstname.lastname@example.org and we will sort out the rest.
Not that we plan to make a habit of sending out the wrong goods, but hey, mistakes do happen. We're only human. Again, we will make the mistake right - just shoot us an email and we will send you the right item free of charge. Obviously.