Customer Service

Need to talk to someone at SKiN&BLiSS... no worries we would love to hear from you. Please shoot us an message at hello@skinandbliss.com and we will get right back to you or alternatively you can call us on 01371 822 134.

We will try & get back to you within the hour if we’re not available.

Ordering & Payment

Below are a few hints and tips to make it easy to order from our site if you have any problems you can always contact us by emailing our customer service at hello@skinandbliss.com or calling us on 01371 822 134.

Ordering

To order products from our site all you need to do is click on the product you like and add it to your shopping basket. When you have finished shopping, click the checkout button. If you have used our website before you can enter you email address and password and your previous details will be entered. If you are a new customer then you simply enter your details for the first time - no need to register. Once you have completed your address details you will be taken into the payment screen, if there are any special comments that you would like to make about the delivery please include them here.

Confirm your order - check the items, payment method, billing and delivery address are correct then hit the 'SUBMIT MY ORDER' button if they are all correct.

Please note that your details will be kept safe and secure and will not be given to any third parties (see our privacy policy for more details).

Payment

We accept the following debit/credit cards for payment: Master Card, Visa, Maestro and Solo. Sage Pay is our payment processor for credit or debit cards. If you have a PayPal account you can use your account by clicking on the PayPal option.

Payment via card

Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. Once you have completed the transaction you will be returned to the SKiN&BLiSS website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email letting you know that you are order has been shipped successfully.

Payment via PayPal Account

If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would. Once you have completed the transaction you should click the return to merchant button which will take you back to the SKiN&BLiSS website. You will receive two confirmation emails with your order number and receipt number. The emails will come from service@paypal.co.uk. If you do not receive notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email letting you know that you are order has been shipped successfully.

Delivery Options and Prices

The carriers we use for dispatch are Royal Mail for 1st and 2nd Class deliveries, and Collect Plus for Next Working Day, 48hr (2 working days) and Saturday Delivery.

Please be advised that for countries outside the EU, as well as the Canary Islands, there may be customs and VAT charges that the customer will be expected to pay. SKiN&BLiSS are not liable for these payments. All orders dispatched to Russia, Hong Kong and South Korea will be dispatched via courier and will therefore go through more vigorous customs checks. Some other large International orders may also be dispatched via courier.

All UK Next Working Day or 48 Hours (2 working days) orders placed before 3.00pm (Monday-Thursday) will be dispatched that day, subject to stock availability. Orders placed via UK Next Working Day on Friday or Saturday will be delivered on the next working day. On Sundays and Bank Holidays the cut off for UK Next Working Day delivery is 1pm. Orders made after these times will be dispatched the following day. A signature will be required for Next Working Day and 48 Hours (2 working days) delivery goods so please make sure someone is at the delivery address to sign for the goods or send them to an address where someone will be available.

 

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